Attestation of Vocational Studies (AVS)
PROGRAM OBJECTIVES
The customer service program aims at training first contact personnel in an organization. It will train you to offer direct and personalized services to the clients and encourage the use of the services and/or products supplied, that will keep customers satisfied and eventually keep them loyal to the company.
PROGRAM DURATION
• 540 Hours ( 18 weeks )
PROGRAM OUTLINE
• Trade and training process
• Fundamentals of customer service
• Documentation on products and services
• Customer profile
• Interaction with customers
• Working collaboratively
• Information sent to customers
• Ordering merchandise
• Dealing with sensitive interpersonal issues
• Advising customers
• Job search
• Psychological integrity at work
• Handling claims
• Handling complaints
CERTIFICATION
• Attestation of Vocational Studies (AVS)
PREREQUISITES
• Secondary 3 credits in Mathematics and Secondary 4 creditsin English Mother Tongue
and French Second Language
OR General Development Test
OR equivalence as established by the ministère de l’Éducation, du Loisir et du Sport or
the ministère de l’Immigration et des Communautés culturelles
• Candidates must be at least 18 years old
OR satisfy the admissibility criteria established by the Mesure de la formation de la main-
d’oeuvre d’Emploi Québec
