Home  |  News  |  Program Hours  |  Registration Info  |  Contact Us


 

CUSTOMER SERVICE PROGRAM - 540 Hours...
Forklift Operating...
Quebec Electrical Code...
A+ Certification...
Office Upgrade Brochure...

CUSTOMER SERVICE PROGRAM - 540 Hours



Attestation of Vocational Studies (AVS)

PROGRAM OBJECTIVES

The customer service program aims at training first contact personnel in an organization. It will train you to offer direct and personalized services to the clients and encourage the use of the services and/or products supplied, that will keep customers satisfied and eventually keep them loyal to the company.

PROGRAM DURATION
• 540 Hours ( 18 weeks )

PROGRAM OUTLINE

• Trade and training process
• Fundamentals of customer service
• Documentation on products and services
• Customer profile
• Interaction with customers
• Working collaboratively
• Information sent to customers
• Ordering merchandise
• Dealing with sensitive interpersonal issues
• Advising customers
• Job search
• Psychological integrity at work
• Handling claims
• Handling complaints

CERTIFICATION
• Attestation of Vocational Studies (AVS)

PREREQUISITES

• Secondary 3 credits in Mathematics and Secondary 4 creditsin English Mother Tongue
      and French Second Language
      OR General Development Test
      OR equivalence as established by the ministère de l’Éducation, du Loisir et du Sport or 
      the ministère de l’Immigration et des Communautés culturelles

• Candidates must be at least 18 years old
      OR satisfy the admissibility criteria established by the Mesure de la formation de la main- 
      d’oeuvre d’Emploi Québec

 


top^



  Home  | News  |  Programs   |   Services  |  Contact  |   Login